Terms of Service

1. Who these terms are between

These terms are an agreement between you (the "Client") and AvanzaProntoAI ("we", "us"). By booking an audit or purchasing a sprint you accept them.

2. What we provide

The free automation audit

A short call in which we discuss one repetitive process in your business and give you our honest assessment of whether automating it is worthwhile. It is free and carries no obligation. Anything we tell you on that call is yours to keep, whether or not you buy anything.

The AI Automation Sprint — £300

A fixed-price engagement covering one process, comprising:

• Workflow discovery — mapping the process as it actually runs
• Automation design — a documented plan of the steps and tools involved
• Implementation — building and connecting it to your systems
• Testing — running it against real cases, including edge cases
• Documentation — a plain-English guide for the people who use it
• Support — seven days of adjustments after go-live

The scope is whatever we agree in writing before work starts. Additional processes, significant changes of direction, or work beyond that scope are quoted separately and are not included in the £300.

3. The workflow builder on this site

The "Build my workflow" tool produces an illustrative suggestion and an estimate. It is not a quotation, a specification, or a promise of any particular result.

The figures it shows — time saved, monthly saving, confidence — are calculated from the frequency you enter, using the stated assumptions shown alongside them. They are a starting point for a conversation. Your actual results depend on your current process, your systems and your data. Do not make a purchasing decision on those numbers alone; that is what the free audit is for.

4. Price and payment

• The sprint is £300, payable once, in advance, via Stripe
• The price is fixed at the point of purchase and does not change afterwards
• There is no monthly fee, licence or retainer
• We are not currently VAT registered; if that changes, prices will state VAT clearly

5. The guarantee

To be clear about what this does and does not cover:

• It covers our failure to deliver. If we said we could build it and we could not, you get your money back.
• It does not guarantee a specific commercial outcome. We cannot promise you will save a particular number of hours or win a particular amount of work — that depends on your business, not on whether the automation runs.
• It does not cover blockers on your side. If we cannot proceed because access, credentials or information were not provided, or because you change what you want built, that is not a failure to deliver. We will always try to work with you first, and if the engagement genuinely cannot proceed we will refund fairly rather than keep money for work we did not do.

Refunds are issued to the original payment method within 14 days of being agreed.

6. Cancellation

If you are a consumer rather than a business, you have a statutory right to cancel within 14 days under the Consumer Contracts Regulations 2013. If you ask us to start work within that period, you acknowledge that you lose the right to cancel once the service is fully performed, and that if you cancel part-way through you may be charged for work already done.

In practice, most of our clients are businesses. Either way: if you change your mind before we have started building, tell us and we will refund you in full. We are not interested in keeping money for work we have not done.

7. What we need from you

To deliver the sprint, you agree to:

• Describe the process accurately, including the awkward exceptions
• Provide timely access to the systems the automation needs
• Confirm you are authorised to grant that access
• Nominate someone who can answer questions and sign off the result
• Test the automation during the seven-day support window

Delays on your side extend our timescales accordingly. The 24-hour delivery commitment runs from the point at which scope is agreed and access has been granted.

8. Ownership

On payment, the automation we build for you is yours. You own the configuration, the workflow and the documentation, and you may modify or move it without asking us.

We retain ownership of our own general methods, templates and know-how, including anything we developed before working with you. Nothing here stops us building similar automations for other clients — but we will never reuse your data, your content or anything specific to your business.

Third-party platforms (your CRM, n8n, OpenAI, and so on) remain governed by their own licences and are your responsibility to maintain.

9. Third-party services

Automations depend on services we do not control. If a provider changes its API, alters its pricing, imposes rate limits or suffers an outage, an automation may stop working. That is a normal fact of integration work, not a defect in what we built.

During the seven-day support window we will fix breakages caused by such changes at no cost. Afterwards we are happy to help on a quoted basis.

10. Confidentiality

We treat everything we learn about your business as confidential and will not disclose it, except where the law requires. We will not name you as a client or describe your project publicly without your written permission.

11. Data protection

Where we process personal data on your behalf, you are the controller and we are the processor. Our Privacy Policy sets out how we handle data, and section 9 of that policy covers our obligations as your processor. For engagements involving significant volumes of personal data we will sign a written data processing agreement first.

12. Liability

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Nothing in these terms affects your statutory rights.

Subject to that:

• Our total liability arising from an engagement is limited to the amount you paid for it
• We are not liable for loss of profit, loss of business, loss of anticipated savings or consequential loss
• You remain responsible for the accuracy of the outputs your automation produces in your business, and for supervising it appropriately

On that last point, plainly: an automation does what it is configured to do. It is not a substitute for your judgement in matters that carry legal, financial or safety consequences. Check its work where the stakes justify checking.

13. Ending an engagement

Either of us may end an engagement in writing if the other commits a material breach and does not put it right within 14 days of being told. If we end it because of your breach, we may invoice for work completed. If you end it because of ours, we refund in full.

We may also decline or withdraw from work we believe to be unlawful, unsafe, or intended to deceive people. We would refund you in full in that situation.

14. Complaints

Email hello@avanzapronto-ai.co.uk and we will acknowledge within two working days and aim to resolve within 14 days. We would much rather fix a problem than have you dissatisfied.

15. General

• These terms are the whole agreement between us, alongside any written scope we agree
• If a court finds any part unenforceable, the rest continues to apply
• We may update these terms; the version in force is the one published when you purchased
• No third party has rights under these terms under the Contracts (Rights of Third Parties) Act 1999
• These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction